FAQs {title}

FAQs

Common questions answered

PPZ: Your Premier Partner for Custom Promotional Products and Branded Merchandise As a leading distributor of custom promotional products, branded merchandise, giveaways, and swag items, PPZ is dedicated to helping you create unforgettable experiences. We prioritize exceptional product design to ensure that your swag is not only unique and modern but also visually captivating, making a significant impact on your customers, employees, event attendees, VIPs, and A-listers. Our curated selection includes: • Tech Products: Innovative items that keep your brand at the forefront of technology. • Drinkware: Practical and stylish options for everyday use. • Outdoor Products: Perfect for adventures and active lifestyles. • Travel and Daily Essentials: Items that enhance convenience and utility. Each product can be customized or branded to align with your marketing, sales, or HR objectives. Our team of marketing professionals is here to recommend swag ideas tailored to your specific needs—whether to boost sales, increase brand awareness, or enhance employee retention. We adhere to a strict piece-by-piece quality inspection policy to ensure that every item meets the highest standards, delivering the best gifting experience for your recipients. At PPZ, we understand that promotional products are more than just items; they represent your brand and act as your brand ambassadors. "Let our gifts be your perfect brand ambassador."
  • I want to place an order, but I have some questions. What can I do?Click for more...

    Customer Care is our #1 Priority and Focus. We're ready and keen to help you by phone, email or live chat directly from this web site.

    You can contact us these ways: (1) Call us on (03) 598 3614, (2) email us - infor@atomicon.com.au

    When we've answered your question, you can order online at any time or follow the link provided in your Quote Request email. The link inside your email will load your personal details automatically.



  • Is the printing included in the product price and are there any extra charges involved?Click for more...

    Every item we feature can have printing/decoration added to it. Prices for printing/decoration vary depending on your specific requirements. We'll quote you for a product with printing/decoration and we'll itemize the printing/decoration separately so you can see the price breakdown between decorated and undecorated. Some items have set up or screen charges and some do not. We'll itemize any set up costs charged by the Decorator at the time of quoting as well as when you confirm your order - so you know all the costs.

    You can use our Quote Request Cart at any time to get pricing on products with a breakdown of printing/decoration and set up costs.


  • I want to put our logo on an item but we do not have camera ready art. What do we do?Click for more...

    Just prepare your order, then call or contact us. We maintain a full service art department for development of your logo and other artwork into camera ready art. You can supply us with something like your letterhead, an emailed image, inform us where on your web site your logo is or fax a copy or sketch. Our professional staff can then prepare professional artwork for you.

    We will fax you a copy of the completed art for your approval prior to sending the order to the factory and even keep your art on our server and do exact reprints, to any size necessary, for any item you may purchase from us in the near future for Free. Yes, Free. If your art changes, such as you decide to add a new phone number to the art, there is a small revision charge and then we will save that art to our server as well. The cost for this total graphic service is nominal and depends on complexity of your logo and number of imprint colors. A firm order must be placed and approved, prior to our beginning art development.


  • What is your lead time for an order, I have a event date?Click for more...

    Generally speaking, we far exceed the capabilities of industry standard and can get products to you as quickly as within a day or two. With decoration, within a week (depending on your artwork requirements. The industry standard is 4 weeks. For special event needs, we strongly advise you to contact us using the "Express Delivery" service online or contact us using any of the other ways available. You'll find the fastest ways to contact us here. We can then access your needs and recommend products to you that can be delivered to meet your event date. Rest assured, that our company policy states that we will not, under any circumstances, take an order we cannot fill in time for your event.

    And you'll love our Special Guarantee - Delivered Anywhere in Australia Within 48 hours or Deliver is Free!